In the last few years chatbot services have risen in magnitude and people have given their thumbs up. A testimony to this fact is the number of chatbot service providers in India have increased at an alarming level. A new way is presented by business houses to interact with customers, in particular reference to the popularity of message apps.
Chatbot as the name suggests adheres to rule and AI where real interaction exists between a user and a chat interface. Simply putting it chatbot is a service where live interaction occurs. There are top chatbot services in healthcare sector where customers have various queries.
Though the prominence of chatbots has gained popularity in the last few years their inception has started around 1950s. Let us now flip through the benefits of chatbot.
Better Customer service
As per survey reports 85 % of customers need some support during online shopping. The customer might need to understand which type of product or service might suit them best. The shopper might not even find what they are looking on your site because of navigation issues. A lot of issues could spring up as even lack of information about a product is witnessed.
In such situations the chatbots could provide assistance like a real sales person. In fact a system of interactive communication is developed where questions can be asked in order to get to the crux of the problem. Not only with text content but with visual images they are able to develop a positive feedback in the mind of the customers.
Round the Clock Customer Support
As per feedback reports, for the success of a business customer report are of immense importance. It has an important role to play in improving overall satisfaction levels of your business.
The customer support process can be enhanced with the aid of chatbots. To repetitive questions answers can be provided and if a complex question arises the response can be forwarded to an expert. This allows the human customer service experts to focus on important tasks rather than devoting their time to simple routine stuff.
With the help of a chat bot an organization is in a position to handle more tasks at the same time meaning that a customer does not to wait. Literally this forces a company to scale new heights from an operational point of view.
Customer Interaction is at a Proactive Level
Mostly companies adopt a proactive customer interaction. This would mean that they are going to respond to customers if they get in touch and do not initiate a conversation.
Since none of the organizations would be having enough manpower in order to strike a conversation with the customers at a periodical level, chatbots are in a position to start off a conversation with a customer at any point of time. This does give a feeling to your customer that as a brand you are one step ahead and more so as a friend who is available round the clock.